Part A: Using our website
- By using this site you agree to these terms. If you do not agree, please do not use it.
- The site is for general information. Nothing on it is legal, medical or financial advice.
- The content, logo and design belong to Apex AI Connects or its licensors. Please do not copy or reuse them without our written permission.
- The site may link to other sites (for example Calendly and Stripe). We are not responsible for their content or practices.
- The site is provided "as is". To the extent the law allows, we are not liable for losses from using it.
Part B: AI receptionist and related services
- What we provide. We set up and manage an AI phone receptionist for your business, as described in your quote or plan. Anything not in your quote or plan is outside the service.
- Plans and fees. Plans are billed monthly in Canadian dollars plus applicable taxes, through Stripe. Each plan includes a set number of call minutes. Any use beyond that is billed as stated in your quote or plan.
- No long-term contract. You can cancel at any time by emailing apexaiconnects@gmail.com. Billing stops at the end of the billing period in which you cancel. Fees already paid are non-refundable unless the law requires otherwise or we agree in writing.
- What the AI can and can't do. The receptionist is an AI system. It can mishear or give incomplete answers, and it is not a substitute for emergency services. Callers with an emergency should be directed to call 911. It does not give medical, legal or financial advice. Please review your calls in your dashboard.
- Your responsibilities. You give us accurate information about your business. You are responsible for telling your callers that the call is answered by an AI system and may be recorded, and for meeting any privacy laws that apply to your business, including health privacy law if you are a health-care provider. You keep your dashboard login secure and use the service lawfully.
- Your call data. Your call recordings, transcripts and summaries are your business's records. We handle them on your instructions as described in our Privacy Policy. You can ask us to export or delete them.
- Availability. We work to keep the service running, but it depends on third-party telephone, AI and hosting providers, so we cannot promise it will always be uninterrupted or error-free.
- Limits on liability. To the extent the law allows, Apex is not liable for indirect or consequential losses or lost profits, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
- Changes and law. We may update these terms; the date at the top shows when. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.
- Contact: apexaiconnects@gmail.com, +1 226-246-9968.